Please help us keep our site clean and safe by following our, Prevent identity theft, protect your credit, The difference between term and whole life insurance, How medical conditions affect your life insurance rate, Nelnet is one of nine companies that service federal student loans by collecting and tracking payments. Keep in mind that every company will get a complaint from time-to-time, even the great ones. Nelnet, Inc., is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. If you want to make additional payments, you can instruct Nelnet (online, by phone or by mail) to apply extra payments to your current balance. Otherwise, it may apply the additional amount to next month’s payment instead. Her work has appeared in The Associated Press, The New York Times, The Washington Post and USA Today. Keep Nelnet updated. We believe everyone should be able to make financial decisions with confidence. Our partners compensate us. Select "Complaint" from the topic menu. 888.486.4722 Email. We have adopted reasonable security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. Changes will be posted on our website and become effective immediately. Make your monthly payment. This helps you stay in good standing to avoid default. (You can apply online on studentaid.gov and then recertify your income each year online as well.). If monitoring reveals possible evidence of criminal activity, such evidence may be provided to law enforcement personnel. Box 2970 But during any periods of deferment or forbearance, interest can continue to build. Really get to know your money and find cash you can put aside and grow. Box 82561 Lincoln, NE 68501-2561. You can change student loan servicers only when you consolidate your loans or apply for Public Student Loan Forgiveness. Once you have access you can contact Nelnet, access your monthly billing statements and pay bills. Am I stuck with Nelnet until my loans are paid off? All servicers deliver the same options and programs, but customer service may differ from one to another. WARNING This system may contain government information, which is restricted to authorized users ONLY. Log in to your. Contact Navient's customer service for your federal or private student loans. Box 82578 Lincoln, NE 68501-2578. so you can know the right questions to ask. Process deferment and forbearance requests. Box 2837 Portland, OR 97208-2837. P.O. That means your loan servicer is likely to change. New Member Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content 06-06-2013 06:26 AM 06-06-2013 06:26 AM. Box 2837 The document can be returned to: Nelnet P.O. Or, you can request a coronavirus forbearance in the form below to temporarily suspend your payments until January 31, 2021. 888.486.4722 Email. Phone numbers and addresses are provided for payments, general correspondence, and submitting documents. Nelnet has recently acquired Great Lakes. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free. P.O. U.S. Department of Education Related Staff. P.O. P.O. Portland, OR 97208-2837, Send payments for accounts beginning with "D" to: Lincoln, NE 68501-2565, Documents related to loan discharge or forgiveness claims © 2011-2020 Nelnet, Inc. and Affiliates. Global Nav Open Menu Global Nav Close Menu; Apple; Shopping Bag + Search apple.com. For accounts beginning with "D": Nelnet P.O. Although Nelnet will not correct the late record on your credit report, unless you can show that they were at fault, you will be able to show a lender the actions you took to rectify the situation. Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc.: Licenses, NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer AccessLicenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, We want to hear from you and encourage a lively discussion among our users. Nelnet Nelnet (National Education Loan Network) makes educational dreams possible through origination, funding, and servicing of student loans including Stafford, PLUS, private, and student consolidation loans. This written release must include the borrower's signature, Nelnet account number (or Social Security number if necessary), and name of the authorized person or agency. Your federal loan servicer can help you with every aspect of student loan customer service. Otherwise, you are likely to remain with Nelnet unless you act to. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Learn more about each of the federal loan servicers, including what they can do and how to contact. before contacting. Complete all information on the Ombudsman Information Checklist before contacting. Nelnet, one of the nation's largest student loan servicers, agreed to purchase a competitor student loan servicer, Great Lakes Higher Education Corp., for $150 million in an all-cash transaction. When you enter sensitive information (such as a Social Security number), we encrypt the transmission of that information using secure socket layer technology (SSL). Box: 82505 WELCOME TO NELNET Managing Your Student Loans is Now Even More Convenient. You don't get to pick your servicer. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Box 2970 Access Your Account. Nelnet Address (General Correspondence): Nelnet, P.O. Complaint ID: 3090110. Nelnet will track and collect your payments. Create a username and password based on the rules listed on the page. If your issue goes unresolved, you can also make complaints about Nelnet to: Make sure to keep records of conversations you have, including the day, time and customer service representative you spoke with. Capabilities . This method should be used only as a last resort, says the federal student aid office. If you’re having difficulty with Nelnet that you have been unable to resolve, start by filing a complaint directly with its ombudsman. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. If you have an account that begins with a D or a J, you may want to review other options such as an Economic Hardship or an Unemployment Deferment as you may qualify for an interest subsidy with a deferment but not a forbearance. The name of the company sending you a federal loan bill every month is your servicer. WELCOME TO NELNET Managing Your Student Loans is Now Even More Convenient. Lincoln, NE 68501-2505, If a complaint doesn’t help, you can contact the Federal Student Aid Ombudsman Group. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. That means they can’t change how payments are processed and may not suggest the most beneficial repayment option for you. Process monthly payments and extra payments. The document can be returned to: NelnetP.O. Otherwise, you are likely to remain with Nelnet unless you act to switch servicers. Signing up for autopay will reduce your interest rate by 0.25%. Because I wasn't aware of when I had to start repayment on my 2 student loan accts with NelNet, I have 6 late payments on my Credit Report (3 on each student loan) They didnt call, but they sent emails regarding my repayments (I never got them because I didnt check my emails on the listed email address) Both accts are 1yr&4mnths old. The above data is from the Consumer Financial Protection Bureau. Nelnet Class Action Lawsuit June 15, 2020. All financial products, shopping products and services are presented without warranty. Unauthorized access, use, misuse, or modification of this computer system or of the data contained herein or in transit to/from this system constitutes a violation of Title 18, United States Code, Section 1030, and may subject the individual to civil and criminal penalties. P.O. Lincoln, NE 68501-2565, Documents related to loan discharge or forgiveness claims, Nelnet Box 82561 Lincoln, NE 68501-2561 Fax: 877.402.5816. Box 82565 When you’re ready to reach out, here’s how to get in touch: You can also reach out to a student loans nonprofit such as The Institute of Student Loan Advisors, which provides free dispute resolution. *If you previously opted out of this forbearance, you may request to have it reapplied to your account by filling out the form below or calling us. Five persons with student loans filed a comprehensive Class Action against NelNet, Inc. and two of its subsidiaries in Federal District Ct. in Nebraska, today. Using this system may contain government information, which limits your student loan servicers that manage loans Education. Contact us products, Shopping products and services are presented without warranty we write and... Favorable reviews of their products or services M in annual revenue in 2019! Company is your servicer Post and USA Today any questions about specific factors impacting your report! 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